Refund policy

Exchanges
We want every Casa piece to feel right — on court, off court, in motion. To make sure your order fits before you buy, every product page includes a detailed size chart on our website. Please double-check your measurements before placing your order.

Exchange-only policy We don't offer cash refunds or store credit for change-of-mind purchases. If your item doesn't fit or isn't what you expected, we'll happily exchange it for a different size, a different color, or another item of equal value that is available from our store.

Exchange window You have 14 days from the date your order is marked delivered by our courier partner to request an exchange. Items must be unworn, unwashed, and with all original tags attached. Items that have been worn, washed, altered, or returned without tags can't be accepted.

What you can exchange for
The same item in a different size or color
Another product in our store of equal value
A higher-value item, with the difference paid by you at the time of exchange

Stock availability Exchanges are subject to stock availability. Because Casa releases in limited drops, your size may sell out. If your preferred exchange isn't available, we'll work with you to find another piece in our store.

Exchange shipping For change-of-mind exchanges, shipping for return and replacement order must be taken care of by the customer. We recommend using a tracked courier and keeping your receipt — we can't process returns that don't reach us. Returns are received at our warehouse in Biñan, Laguna; the full return address will be sent with your exchange confirmation.

Final sale The following items are final sale and not eligible for exchange except where required by law:
Items purchased on discount or with a promo code
Socks and wristbands (for hygiene reasons)

Defective, damaged, or incorrect items If your item arrives defective, damaged, or different from what you ordered, the Consumer Act of the Philippines (RA 7394) protects your right to a replacement or refund. Email us within 7 days of delivery with photos and your order number, and we'll cover the full return logistics and resolve it promptly — at no cost to you.

How to start an exchange
Email casaphofficial@gmail.com or DM @casaphofficial within 14 days of delivery
Include your order number, the item(s) you'd like to exchange, and what you'd like to exchange for (size, color, or alternative product)
We'll confirm and send return instructions within 24 hours
Once we receive and inspect your return at our Biñan warehouse, we'll dispatch your exchange within 2 business days